FAQ
How long does it take to see results?
In general, our users see results in less than 30 days. But it all depends on how you use it. For quick results, use the Vena several times a week, or even every day.
Will the Vena make my legs hurt?
NO. Quite the opposite: using the Vena you'll feel relieved and relaxed thanks to the heat it emits.
Can I wear Vena at work?
YES. We've designed the Vena to be usable everywhere! Even at work, all you have to do is wrap the Vena around your leg and pull your pants over it. You won't feel any discomfort or irritation.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Vena, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Vena must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getVena.com.
Where can I contact you for further information?
You can contact us at support@getVena.com
In general, our users see results in less than 30 days. But it all depends on how you use it. For quick results, use the Vena several times a week, or even every day.
Will the Vena make my legs hurt?
NO. Quite the opposite: using the Vena you'll feel relieved and relaxed thanks to the heat it emits.
Can I wear Vena at work?
YES. We've designed the Vena to be usable everywhere! Even at work, all you have to do is wrap the Vena around your leg and pull your pants over it. You won't feel any discomfort or irritation.
What is the delivery time?
Delivery takes between 7 and 12 days.
How long does it take to receive a tracking number?
It takes 2-3 working days.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.
How can I pay?
We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.
Is payment secure?
Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure.
If I'm not satisfied with Vena, can I get my money back?
Of course, your satisfaction is very important to us, which is why we offer a 60-day guarantee.
What are the conditions of the guarantee?
To qualify for a refund, you must meet the following conditions:
1. The Vena must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getVena.com.
Where can I contact you for further information?
You can contact us at support@getVena.com